Shipping policy

Thank you for visiting and shopping at Lu'jain By Muna. We are committed to providing you with the best possible shopping experience. The following terms and conditions constitute our Shipping Policy.

Processing Time

  • All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email at info@lujainbymuna.com

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times depend on your location:
    • Local Orders: [Estimated time, e.g., 2-5 business days].
    • International Orders: [Estimated time, e.g., 7-14 business days].

Please note that delivery delays can occasionally occur due to unforeseen circumstances.

Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Customs, Duties, and Taxes

  • Lu'jain By Muna is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

  • Lu'jain By Muna is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

  • We currently ship to [list of countries, if applicable]. Additional shipping fees and time frames may apply to international orders.

If you have any further questions or need assistance, please reach out to us at info@lujainbymuna.com